Why Chatware Is The Best Live Chat System

Let’s take a look at some of the things that we do that most of the other live chat software providers do, as well as the things that make Chatware the best chat solution for your business or eCommerce website.

Chatware is Driven by Data, Guided by Science

Testing. Lots of Testing.

The main reason that Chatware outshines every other live chat option is because we are guided by science. We diligently track the finest details that make a difference. For example, the names and faces shown to your customers in the chat interface can greatly influence both the number of chats, and even the quality of the conversations that occur.

No “fluff”. All of our innovations are offered to our clients not because they will be easy to pitch to new clients, but because they work. We believe in being in a constant state of improvement as a company, as software, and as your partner.

Your Goals Are Our Goals.

Vendors in every industry make decisions based primarily on their bottom line. That’s business. It works.

Profits are important, but they are not what guides our product development or delivery of features. Increased revenues are a result of providing the best chat system in the industry. Everything we do is intended increase leads and sales for the business.
Your success is our success. There is no need for compromise when our goals are aligned with yours.

Don’t Replace Leads, Increase Them.

There are two paths down which a chat service can go. Option A: get more leads to justify the service no matter how this is accomplished. This often results in the “cannibalization” of leads that would normally have filled out a form or called the business anyway.

With Chatware, you can proactively target people who would not have filled out a lead form or called otherwise.

More About Chatware:

• Solutions to fit your needs. From self-serve chat software to fully-managed support services through our industry specific partners, we have you covered.
• When your customers want detailed information, it’s right at your fingertips.
• 24/7 support. We’re here for you.
• Comprehensive integration. It’s as if we are part of your staff. We start with the most thorough setup process in the industry so that we have all of the information that your customers expect.
• Chatware is the only website chat solution that was built specifically to serve the unique needs of your business.