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  • choose your plan


    Software Subscription (Monthly)

  • Number of SitesA site can be your business website, micro-site, mobile site, 3rd party site or chat insertion to your email signature, etc.Number of Sites
  • Chat OperatorsNumber of operators allowed to chat per accountChat Operators
  • Maximum Departments AllowedAllows you to quickly route chats to the appropriate operator groupMaximum Departments Allowed
  • SMS Chat FeatureChats will automatically transfer to ChatWare operators when your staff is not available to chatSMS Chat Feature
  • Automated, Secure Account SetupQuickly sign up and create your ChatWare account.

    Ready to go live in about 2 minutes    Automated, Secure Account Setup
  • Easy Deployment to Your WebsiteQuickly add chat icons and monitoring code to your website using our design driven interface.Easy Deployment to Your Website
  • Mobile Site Web IntegrationAdd icons and monitoring code to your mobile website.Mobile Site Web Integration
  • Text Link Chat IntegrationAllows you to launch a chat window from text or an image within your email body, signature line, ad banners, etc.Text Link Chat Integration
  • Group/Hub SitesCreate a group to manage several business sites.Group/Hub Sites
  • Lead Forwarding (Group/Hub Sites)Ability to route leads from one Group Business to another.Lead Forwarding (Group/Hub Sites)
  • Lead RoutingDesignate which department(s) or employee(s) will receive leads.Lead Routing
  • Secured 100% Isolated DatabaseHigh level of security for your data.Secured 100% Isolated Database
  • Real-time 24X7 Visitor MonitoringReal-time 24X7 Visitor Monitoring
  • Detailed Visitor Tracking Track visitors by IP, current page, site entry time, time on site, city, state, country, DNS, organization, browser, OS, referring site, search engine with keyword identification.Detailed Visitor Tracking
  • Blacklist IP Addresses or Visitor SessionsPrevent nuisance chats by blacklisting specific IP addresses or visitor sessions.Blacklist IP Addresses or Visitor Sessions
  • Whitelist IP Addresses or Visitor SessionsAllow a specific IP address from within a range of blacklisted IP addresses.Whitelist IP Addresses or Visitor Sessions
  • Visitor Device TypeKnow what sort of device your visitor is using: desktop, mobile or tablet browsers.Visitor Device Type
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes    Checks site every 30 minutes and sends an email if down.24x7 Site Uptime Monitoring
    Every 30 Minutes
  • Send InvitesEngage site visitors by sending them invites to chat.Send Invites
  • Receive Offline MessagesAny messages sent while all operators are offline are received via email.Receive Offline Messages
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys    Gather important data before and after chats.Fully Customizable Pre-Chat
    and Post-Chat Surveys
  • Chat Invitations With
    Automatic Prospect Detection    Identifies visitors as potential clients based on criteria you setup and automatically sends them a chat invitation.Chat Invitations With
    Automatic Prospect Detection
  • Access to ChatWare’s Extensive
    Icon and Invite Gallery    Select from multiple types of icons and invite styles in several different colors.

    Available chat icons include: static, floating, side and top click-to-chat styles.    Access to ChatWare’s Extensive
    Icon and Invite Gallery
  • Animated IconsSeveral styles and colors of animated icons available.Animated Icons
  • Allow Chat Window CustomizationCreate an individualized chat window for your website.Allow Chat Window Customization
  • Personal Chat InvitationSend custom chat invitations to visitors.Personal Chat Invitation
  • Operator to Operator ChatsImprove operator efficiency by allowing operators to chat with each other.Operator to Operator Chats
  • Concurrent Chats with VisitorsAllow operators to handle multiple chats at the same time.Concurrent Chats with Visitors
  • Conference with VisitorsAllows more than one operator to chat with a visitor at the same time.Conference with Visitors
  • Display Real Operator PhotoUpload and display operator photos of your choosing.Display Real Operator Photo
  • Block Inappropriate Words from ChatIdentify inappropriate and/or offensive words and replace them with an ‘*’ during the chat session.Block Inappropriate Words from Chat
  • Send URL and Files Via ChatHelp answer visitor questions by sending them a file or specific URL during the chat.Send URL and Files Via Chat
  • Choice of Chat RoutingSelect how to route incoming chats to your operators. Either send the incoming chat to all operators or send the incoming chat to each operator in turn (round robin).Choice of Chat Routing
  • Secured Encrypted ChatUsing TLS 1.0 and AES with 128 bit encryption (High); RSA with 2048 bit exchange.Secured Encrypted Chat
  • Intelligent Chat RoutingRoute incoming chats based on roles and departments you set up and quickly answer visitor questions by sending them to the right group.Intelligent Chat Routing
  • Automatic Language Detection
    and Translation    Effectively communicate with your visitors regardless of the language.Automatic Language Detection
    and Translation
  • Use Your Own Chat Icons and InvitesPersonalize the chat experience with your own icons and invites.Use Your Own Chat Icons and Invites
  • Live Visitor GroupingSort visitors type, location, current page, IP, browser, OS, search engine, or keyword. Live Visitor Grouping
  • Co-Browse with Your VisitorAllows you to change web pages for your visitor.Co-Browse with Your Visitor
  • Integrated Google Map Shows the visitor’s location on a map.Integrated Google Map
  • Send E-mails or SMS Leads Send e-mail or SMS leads directly from the operator console. Send E-mails or SMS Leads
  • Graphical Real-Time Site SummaryView real time site statistics such as chats taken, page views and total visitors.Graphical Real-Time Site Summary
  • Integrated Notes and Calendar AlertsUse notes and calendar alerts to keep track of daily tasks and meetings. Integrated Notes and Calendar Alerts
  • Import Your Outlook CalendarIntegrate your Outlook calendar into the operator console for a consolidated view of your schedule.Import Your Outlook Calendar
  • Visual and Audible AlertsChoose different visual and audible alerts for prospect entry, chat request and system messages.Visual and Audible Alerts
  • Easy Access Knowledge AreaIntegrated canned response, page alias and knowledgebase.Easy Access Knowledge Area
  • Integrated Spell CheckerCheck spelling of text before sending to visitors.Integrated Spell Checker
  • Preview Visitor Chat MessagesSee what your visitor is typing even before they hit enter.Preview Visitor Chat Messages
  • Integrated Operator Instant Messenger (IM)Streamlines operator to operator communication.Integrated Operator Instant Messenger (IM)
  • Mobile Apps for iPhone and Android DevicesChat with visitors using your mobile devices.Mobile Apps for iPhone and Android Devices
  • Access to 3rd Party Apps and Plugins (Coming Soon)Access to 3rd Party Apps and Plugins (Coming Soon)
  • Ability to Connect to
    ChatWare Data Services    The ChatWare Data Services is a comprehensive collection of web services that allows extracting analytics and chat data from ChatWare from any custom software.Ability to Connect to
    ChatWare Data Services
  • Basic ReportingGraphic reports providing detailed analyses of your web site(s) to help you understand what is working and what can be improved.Basic Reporting
  • Group ReportingCreate group reports for businesses within the same group.Group Reporting
  • Advanced ReportingMonitor your operators’ performance, campaign effectiveness, chat lead analysis and more. Advanced Reporting
  • Integration with Google AnalyticsChatWare data will be included in your Google Analytics report.Integration with Google Analytics
  • Export Reports to Various FormatsExport Reports to Various Formats
  • Email SupportEmail Support
  • 24X7 Live Chat Support24X7 Live Chat Support
  • 24X7 Live Phone Support24X7 Live Phone Support

  • Premium Pro

  • Each ChatWare subscriber account is for ONE business only. All sites added to this account must be for the same business. If you have multiple businesses, you will need to create a new ChatWare subscriber account for each additional business.

    $99

    per business

  • Number of Sites1
  • Chat OperatorsUp to 5
  • Maximum Departments Allowed3
  • SMS Chat FeatureComing Soon
  • Automated, Secure Account Setupyes
  • Easy Deployment to Your Websiteyes
  • Mobile Site Web Integrationyes
  • Text Link Chat Integrationyes
  • Group/Hub Sitesno
  • Lead Forwarding (Group/Hub Sites)no
  • Lead Routingyes
  • Secured 100% Isolated Databaseyes
  • Real-time 24X7 Visitor Monitoringyes
  • Detailed Visitor Tracking yes
  • Blacklist IP Addresses or Visitor Sessionsyes
  • Whitelist IP Addresses or Visitor Sessionsyes
  • Visitor Device Typeyes
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes    yes
  • Send Invitesyes
  • Receive Offline Messagesyes
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys    yes
  • Chat Invitations With
    Automatic Prospect Detection    yes
  • Access to ChatWare’s Extensive
    Icon and Invite Gallery    yes
  • Animated Iconsyes
  • Allow Chat Window Customizationyes
  • Personal Chat Invitationyes
  • Operator to Operator Chatsyes
  • Concurrent Chats with Visitorsyes
  • Conference with Visitorsyes
  • Display Real Operator Photoyes
  • Block Inappropriate Words from Chatyes
  • Send URL and Files Via Chatyes
  • Choice of Chat Routingyes
  • Secured Encrypted Chatyes
  • Intelligent Chat Routingyes
  • Automatic Language Detection
    and Translation    yes
  • Use Your Own Chat Icons and Invitesyes
  • Live Visitor Groupingyes
  • Co-Browse with Your Visitoryes
  • Integrated Google Map yes
  • Send E-mails or SMS Leads yes
  • Graphical Real-Time Site Summaryyes
  • Integrated Notes and Calendar Alertsyes
  • Import Your Outlook Calendaryes
  • Visual and Audible Alertsyes
  • Easy Access Knowledge Areayes
  • Integrated Spell Checkeryes
  • Preview Visitor Chat Messagesyes
  • Integrated Operator Instant Messenger (IM)yes
  • Mobile Apps for iPhone and Android Devicesyes
  • Access to 3rd Party Apps and Plugins (Coming Soon)yes
  • Ability to Connect to
    ChatWare Data Services    no
  • Basic Reportingyes
  • Group Reportingno
  • Advanced Reportingyes
  • Integration with Google Analyticsyes
  • Export Reports to Various Formatsyes
  • Email Supportyes
  • 24X7 Live Chat Supportyes
  • 24X7 Live Phone Supportyes

  • Enterprise

  • Each ChatWare subscriber account is for ONE business only. All sites added to this account must be for the same business. If you have multiple businesses, you will need to create a new ChatWare subscriber account for each additional business.

    $199

    per business

  • Number of Sites1
  • Chat OperatorsContact us for custom quote for more than 10 agent seatsUp to 10
  • Maximum Departments AllowedUnlimited
  • SMS Chat FeatureComing Soon
  • Automated, Secure Account Setupyes
  • Easy Deployment to Your Websiteyes
  • Mobile Site Web Integrationyes
  • Text Link Chat Integrationyes
  • Group/Hub Sitesyes
  • Lead Forwarding (Group/Hub Sites)yes
  • Lead Routingyes
  • Secured 100% Isolated Databaseyes
  • Real-time 24X7 Visitor Monitoringyes
  • Detailed Visitor Tracking yes
  • Blacklist IP Addresses or Visitor Sessionsyes
  • Whitelist IP Addresses or Visitor Sessionsyes
  • Visitor Device Typeyes
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes    yes
  • Send Invitesyes
  • Receive Offline Messagesyes
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys    yes
  • Chat Invitations With
    Automatic Prospect Detection    yes
  • Access to ChatWare’s Extensive
    Icon and Invite Gallery    yes
  • Animated Iconsyes
  • Allow Chat Window Customizationyes
  • Personal Chat Invitationyes
  • Operator to Operator Chatsyes
  • Concurrent Chats with Visitorsyes
  • Conference with Visitorsyes
  • Display Real Operator Photoyes
  • Block Inappropriate Words from Chatyes
  • Send URL and Files Via Chatyes
  • Choice of Chat Routingyes
  • Secured Encrypted Chatyes
  • Intelligent Chat Routingyes
  • Automatic Language Detection
    and Translation    yes
  • Use Your Own Chat Icons and Invitesyes
  • Live Visitor Groupingyes
  • Co-Browse with Your Visitoryes
  • Integrated Google Map yes
  • Send E-mails or SMS Leads yes
  • Graphical Real-Time Site Summaryyes
  • Integrated Notes and Calendar Alertsyes
  • Import Your Outlook Calendaryes
  • Visual and Audible Alertsyes
  • Easy Access Knowledge Areayes
  • Integrated Spell Checkeryes
  • Preview Visitor Chat Messagesyes
  • Integrated Operator Instant Messenger (IM)yes
  • Mobile Apps for iPhone and Android Devicesyes
  • Access to 3rd Party Apps and Plugins (Coming Soon)yes
  • Ability to Connect to
    ChatWare Data Services    yes
  • Basic Reportingyes
  • Group Reportingyes
  • Advanced Reportingyes
  • Integration with Google Analyticsyes
  • Export Reports to Various Formatsyes
  • Email Supportyes
  • 24X7 Live Chat Supportyes
  • 24X7 Live Phone Supportyes
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