Chatware
ChatwareChatware Proactive Chat Software
Chatware has the power to give live chat operators everything they need to keep your website’s visitors informed.
Technology is important, but we also make sure that it’s intuitive. From direct integration with your inventory to co-browsing with your visitors, we have made the software easy to use regardless of how savvy the user is with technology.
The key to the success of our software is that we’re always improving it. With 28 full-time engineers and developers testing and adjusting the software, we’re able to stay ahead in the constantly evolving online world. That is how we are able to keep our clients on the cutting edge.
What Separates Chatware from the other chat providers:
Intuitive Software that’s Ready to Go
Our software is able to be implemented quickly on your web properties. Once you sign up, you’ll plug in information about your business that will automatically populate the scripts available on the chat interface. It does this intuitively – no need to plug information into the script. Our software takes the information and puts it where it needs to be within the Chatware interface. It takes no time at all to be up and running with amazing chat software on your website.
Proactive Behavioral Engagement
The way that people reach your website and even particular pages helps to determine how Chatware software proactively engages them. We can take this behavioral data and address them appropriately with the right message that is most likely to encourage them to contact you. This type of behavioral targeting gives your website a personalized feel and that separates the experience they have with your business from the experience they have with your competitors.
Information NOW!
One of the main reasons your website visitors engage in chat is because they want information quickly. Maybe they are not quite ready to pick up the phone and call. but they have questions that they feel can not wait. The software gives operators instant access to information your website visitors want, allowing them to answer questions in real time to improve their experience. Chatware streamlines the buying experience.
Enhanced Mobile Interface
So many aspects of our digital lives are going mobile. You won’t always be at your desk when a message comes in, which is why our mobile interface is the best in the industry, allowing you full functionality even if you’re out on with a customer. From their perspective, the experience is even better. Chatware pioneered the mobile chat interface and we’re constantly improving it to match every device, operating system, screen size, and mobile website type so that your customers can chat with your business when they’re on the go… even if they’re at your competitor’s location at the time!
Most Accurate Geo-IP Data
The amount of data available and the ways that it can be utilized is constantly growing. Location-based data can help determine where your customers are from and how to better interact with them. Everyone is using this data. Not everyone is using the most up-to-date information available. Our use of MaxMind gives us an advantage over the competitors because the data is more accurate than any available. We do not use outdated information like most chat providers. Our regular update schedule means we can give you actionable data about your customers that you can trust.
Advanced Security and Privacy Protocols
Between privacy issues, hackers and security threats that plague the internet, many people are becoming cautious of any form of interactions that do not appear to be secure. Chatware utilizes the most advanced security and privacy controls on our software to ensure that your website visitors can feel at ease to communicate through Chatware. We then take the next step of separating out all visitor information into individual databases per subscriber. This account isolation keeps your data completely separate from anyone else on the platform.
Instant Two-Way Language Translation
It would be nice to have a multi-lingual team operating chat for you because of the diversity that continues to grow in North America. With Chatware software, everyone is multi-lingual! Our interface will translate dozens of languages instantly. This happens in both directions; if they are typing in Spanish, it will translate it into English. Then, when you reply in English, it will translate back to them in Spanish. Our software is so intuitive that they could even switch languages in the middle of the chat and our software will make the appropriate adjustments.
Some of the other features of Chatware software:
- Visitor Browsing Control: Don’t just link to the pages where you hope your website visitors will go. With Chatware, you’ll be able to take them directly to the page.
- Smart-Form Integration: Our software will recognize lead information such as phone number and email address, and plug it directly into the lead form that goes into your CRM.
- Departmental Parsing: Whether they’re chatting with you about sales, or service, the leads can be sent to the appropriate department.
- All-Mobile Interface: It doesn’t matter if you have a traditional mobile site, an adaptive mobile, or a responsive site. Our software works with all of them.
- Visitor Chat Preview: See what your visitors are typing while they’re typing it to get a head start.
- ROI-BOT Integration: Our leads and information can be accessed directly by ROI-BOT, a third-party analytics analysis system by PCG Digital Marketing.
- Proper CRM Transcript: It’s hard to describe how difficult it is to read transcripts as they come into your CRM unless you’ve actually had to do it. No line breaks. One long paragraph. Unpleasant. With Chatware, we plug it into your CRM in a format that you can easily read and cross-reference.